LOLC (CAMBODIA) Plc. is one of the top licensed microfinance
institutions in Cambodia with a social vision and a business orientation
that provides entrepreneurs and families at the base of the
socio-economic pyramid with economic opportunities to transform the
quality of their lives and their communities through the provision of
effective and sustainable client-empowering financial
services. To support the rapid growth of our operations, LOLC is recruiting the
following position:
IT Helpdesk Intern
Main Responsibilities:
- Receive and record issues from all departments and branches.
- Immediately response to issuers if issues need to be resolved urgently or need more information.
- Resolve and follow-up issues in IT department efficiency.
- Manage all information related to incoming call/email/e-system issues and identity the priority.
- All issues need to record into Helpdesk system for further action and follow-up.
- Prepare daily report to all unit Managers, Deputy/Head IT Department, CIO and update their feedback/update issue status into system.
- Prepare monthly summary report for update in IT monthly meeting.
- Follow-up issues with all stakeholders at least 2 times per day and update.
- Able to resolve simple/operational issues and technical issues contact to IT technical units to resolve issue.
- Maintain Change Request document and maintain master backup of in-house system such as CMS, Fixed Asset, E-system… etc.
Qualifications and Requirements:
- A university student in Information Technology or related fields.
- Knowledge of: Microsoft Access, Microsoft SQL, Oracle, MYSQL etc…
- Knowledge of PC/Network, HW, SW, WAN/LAN, FTP/VPN, internet, email.
- Good communication skills: ability to effectively communicate among staff and supervisor.
- Good in English: speaking and writing.
- Ability to work under pressure.
Women are Encouraged to Apply!
How to Apply For:
Please submit your Cover Letter, CV and relevant documents to any
branches nearby your locations or head office of LOLC (Cambodia)
Plc. or via email: [email protected]
096 4211 999/087 400 277
LOLC (Cambodia) Plc. has been serving Cambodian public and society for over 30 years, and has been recognized by both local and international financial authorities. Our products and services are committed to improving the livelihood of Cambodian customers.
#666B, Street 271, Kbal Tumnub Muoy Village, Sangkat Boeng Tumpun 2, Khan Mean Chey, Phnom Penh, Cambodia.
 023 991 991 |
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